Terms of Service

1. Eligibility

You must be at least 18 years old to use the Service. By using it, you represent that you are 18 or older and able to enter into this agreement.

2. Not medical, therapeutic, or crisis care

Orenna is a self-development and reflection tool. It is not a medical device, not a mental-health treatment, and not a substitute for a licensed therapist, psychiatrist, physician, or counselor. Orenna does not diagnose, treat, or provide professional, legal, financial, or medical advice. It does not provide therapy, counseling, or mediation. Do not rely on it for any decision that warrants a qualified professional.

Orenna is not a crisis or emergency service. If you are in crisis or in danger, call your local emergency number or a crisis line such as 988 (US Suicide & Crisis Lifeline). Any safety feature in the Service is a best-effort aid, not a guaranteed intervention.

3. AI-generated content

Orenna’s responses are generated by artificial intelligence. They may be inaccurate, incomplete, or unsuitable for your situation, and they do not represent professional advice or the views of Orenna. You are responsible for how you use anything the Service produces.

4. Your account

You are responsible for your account and for keeping your login secure. Provide accurate information and let us know promptly of any unauthorized use. You may delete your account at any time from Settings.

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, harmful, or abusive;
• use it on behalf of another person without their consent;
• attempt to reverse-engineer, scrape, or extract the Service or its models;
• interfere with or overload the Service, or bypass its limits or security;
• misrepresent your identity or impersonate others.

6. Subscriptions, billing, and auto-renewal

Paid plans are offered on a monthly or annual basis, at the price and cycle shown at checkout. By subscribing, you authorize us (and our payment processor) to charge your payment method the disclosed amount on a recurring basis.

Your subscription automatically renews at the end of each billing period at the then-current price until you cancel. You can cancel at any time before your next renewal from Settings or the billing portal; cancellation takes effect at the end of the current period and you keep access until then. Cancelling is as simple as subscribing: you can do it yourself, online, in the same place you manage your plan, without contacting us. Purchases made through the Apple App Store or Google Play are billed and cancelled through that store under its terms.

7. Free trials, refunds, and the 90-Day Promise

Where a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel before it ends; we will remind you before a trial converts and before the first charge. Except where a refund is required by law or your app store’s policy, monthly fees are non-refundable. For annual plans purchased directly from us, our 90-Day Promise applies: if Orenna is not for you, contact us within 90 days of your first annual purchase for a full refund.

8. Price changes

We may change subscription prices. If we increase the price of your plan, we will give you advance notice (at least 30 days, by email or in the app) before the change takes effect, so you can review it and cancel before your next renewal if you do not agree. Continuing your subscription after the effective date means you accept the new price.

9. Coaches

Coaches who use Orenna are independent professionals, not employees or agents of BGAI Ventures LLC, and we do not supervise, endorse, or take responsibility for the coaching they provide. If you connect with a coach, the coaching relationship is between you and them. You control what a coach can see through your consent settings, as described in the Privacy Policy.

10. Your content and our intellectual property

You keep ownership of the content you provide. You grant us a limited license to process it solely to operate and improve the Service for you, as described in the Privacy Policy. The Service itself — the software, design, and Orenna brand — belongs to us, and we grant you a personal, non-transferable, revocable right to use it under these Terms.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that its output will be accurate or suitable for any purpose.

12. Limitation of liability

To the fullest extent permitted by law, BGAI Ventures LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill. Our total liability for any claim relating to the Service will not exceed the greater of the amount you paid us in the twelve months before the claim or one hundred US dollars (US$100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold BGAI Ventures LLC harmless from claims, losses, and expenses arising out of your misuse of the Service or your violation of these Terms or of any law or third-party right. This does not apply to the extent a claim arises from BGAI Ventures LLC’s own gross negligence or willful misconduct.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you violate these Terms or to protect the Service or its users. Sections that by their nature should survive termination will survive.

15. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Before filing any claim, you agree to first contact us and attempt to resolve the dispute informally for at least 30 days. Any unresolved dispute will be resolved by binding individual arbitration rather than in court, except that either party may bring an individual claim in small-claims court. To the extent permitted by law, you and BGAI Ventures LLC waive any right to a jury trial and to participate in a class action. You may opt out of arbitration by emailing legal@orenna.ai within 30 days of first accepting these Terms; if you opt out, any court action will be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.

16. Events beyond our control

We are not responsible for any failure or delay in providing the Service caused by events beyond our reasonable control, including outages of third-party infrastructure, network failures, natural events, or acts of government.

17. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide notice in the app or by email before they take effect, and the date above will be updated. Continuing to use the Service after a change means you accept the updated Terms.

18. Contact

Questions about these Terms: hello@orenna.ai.